Frequently Asked Questions

Please email any questions to info@maxjewelryinc.com.



1) How do we make an order online? 

Simply contact us at info@maxjewelryinc.com.  Our online self checkout is currently disabled.  We feel this is necessary so we may assist you throughout the whole process and make your shopping experience most enjoyable, while giving you the opportunity to negotiate prices with us. We will send you an electronic invoice for which you can make your online payment there after. 

2) Returns / Exchanges

Returns and exchanges are only valid within 3 days after receiving your purchase.  We will pay for your return shipping only within North America.  Item returns and exchanges must be accompanied with the original receipt and the item tag must not be removed and be intact. Please contact us immediately if you would like to initiate a return. support@maxjewelryinc.com / +1 212.391.9335.

3)  Checking Your Order Status

Check the status of your order by emailing support@maxjewelryinc.com or calling us at anytime. +1 212.391.9335.  Please allow us 24 hours to reply. We are available Mon to Friday 10 AM to 5PM Eastern time.

4) Shipping / Delivery

All our products come with free overnight shipping anywhere in the USA. Return shipping cost is covered by us only within North America, within the three day return allotment. We will provide the tracking code. Please provide us any instructions a head of time to ensure your package reaches you quickly and safely.




1) Wholesale Inquiries

For wholesale business inquiries, promotions, partnership opportunities, please email us at info@maxjewelryinc.com.  

2) Appointments

Interested in acquiring and reviewing our jewelries for your store?  Setup an appointment to review and inspect our collection.  We are open to travelling depending on the time and location, or you may drop by at our booth.  We are located at 34 West 47th St. NY, NY  USA, 10036. Shop / Showroom booth #26.